Frequently Asked Questions
Everything merchants ask us about installing, customizing, and running KartWise on their store.
Getting started
What is KartWise?▾
KartWise is an AI chat assistant you add to your Shopify store. It answers customer questions about products, shipping, and policies using your own catalog and store content, and finds matching products right inside the chat.
Do I need to write any code to install it?▾
No. KartWise installs from the Shopify App Store like any other app, and the chat widget is added through the Shopify theme editor — no code required.
Will it work with my theme?▾
Yes. KartWise adds itself as a theme app block, so it works with Online Store 2.0 themes without any custom development.
How long does setup take?▾
After you install the app, it automatically scans your products and store policies and asks you a few quick questions to personalize the assistant. Most stores are ready in minutes.
Features & customization
Can I control how the assistant sounds?▾
Yes. Pick from several chat personalities — Friendly & Professional, Enthusiastic, Personal & Empathetic, Product Expert, and more — plus custom colors, greetings, and quick-action buttons.
Can I add my own FAQ answers?▾
Yes. Add, edit, or remove FAQ entries from your dashboard at any time, and link existing Shopify pages (like Shipping or Returns) so the assistant can reference them directly.
What happens when the AI can’t answer a question?▾
The assistant hands the conversation off to a live agent through your existing support tool, including Shopify Inbox, Tidio, Zendesk, Gorgias, Intercom, Crisp, or LiveChat.
Can customers track their orders in the chat?▾
Yes. A customer can securely sign in with their Shopify customer account, and the assistant answers order-status questions using their real order data.
Where can the chat appear on my store?▾
You can use a floating chat bubble, an inline search companion, a contextual assistant that adapts to the page a customer is on, or a dedicated FAQ answer bot.
Data & privacy
What happens to my data if I uninstall the app?▾
Your store’s settings, FAQ entries, and stored conversations are automatically deleted when you uninstall KartWise.
Is data shared between different stores using KartWise?▾
No. Each store’s products, conversations, and settings are kept separate and are never shared with other merchants.
Where can I read the full privacy policy?▾
See our full privacy policy for details on what’s collected, why, and how it’s protected. Read the Privacy Policy →
Plans & support
What plans are available?▾
Current plans and what’s included in each are listed on our pricing page. See pricing →
Can I see how the assistant performs before installing?▾
Yes — try the live demo to see KartWise answering real questions on a sample store. Try the live demo →
I have a question that isn’t answered here.▾
Reach out and we’ll get back to you directly. Contact us →
Still have questions? Talk to us.