Getting Started with KartWise
From install to your first live conversation — here's what setting up KartWise actually looks like.
Install KartWise from the Shopify App Store
Find KartWise in the Shopify App Store and click Install. You'll review the permissions it needs — access to your products, store content, and policies — before it's added to your admin.
Let it scan your store
Once installed, KartWise reads your product catalog and store policies automatically, and detects your general industry so the assistant starts with relevant context — no manual data entry.
Answer a few setup questions
A short onboarding chat asks about your store and how you'd like the assistant to behave. Based on your answers, it creates starter FAQ entries and picks sensible defaults you can change later.
Add the widget to your theme
From the Shopify Theme Editor, add KartWise as a theme app block. Choose how it shows up on your storefront:
- Floating chat bubble — available on every page
- Search companion — an AI-powered search bar
- Contextual assistant — adapts to collection, search, or product pages
- Answer bot — a focused widget for FAQ and policy questions
Customize it to match your brand
In your KartWise dashboard, pick a chat personality, set your colors and greeting message, and configure which quick-action buttons customers see.
Connect human handoff (optional)
If a customer needs a real person, KartWise can hand the conversation to Shopify Inbox or another live chat app you already use, like Tidio, Zendesk, Gorgias, Intercom, Crisp, or LiveChat.
Watch it work
Open the Analytics tab in your dashboard to see chat volume, the questions customers are asking most, and how they're rating the assistant's answers.
Ready to see it running first?
Try the live demo, or book a call and we'll walk your store through setup with you.